SERVICES 

What We Deliver

SERVICES OVERVIEW

Our full range of Training and Consulting Services can be grouped into three categories.  Feel free to browse or download our company profile or you can call us anytime for a free Training Needs Analysis and a Get-2-Know  business meeting. 
Training and Development

See our List of Customized In-House Training and Development Programs

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Take a look into our Customized Training & Development initiatives

Consulting

The FIAT team is ready to listen and respond to your Organizational queries and assist you in your Quality Journey.

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Public Seminars and Webinars

With the Turbulent Impact of COVID 19 in the Global Economy, Learning never stops through scheduled webinars & Public Seminars at an agreed time, place, and/or online meeting platform.

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FEATURED SERVICES AND SOLUTIONS

In our effort to serve you right the first time around, here's a quick scan of our best selling programs/ projects.   

Customer Service

“ In Business , One can never go wrong if we start with the Customer” ..

 Are you experiencing problems with Customer Retention? Handling customer complaints  and problems?  Attraction of New Customer Entrants?
  • What we can do for your company/ organization?
    • Conduct a Customer Survey with both internal and external customers. 
    • Design of a Customer Service Framework for the company inclusive of :
    1. Standardized ways of Customer Greetings, Protocols and Best Practices
    2. Handling Customer Complaint
    3. Problems Solving with a Customer  
    4. Handling Irate Customers
    5. Performing Customer Repair
  • Benefits of the Program
    • Manage the Customer Experience from start to finish, generating Customers  for Life
    • Provide substantial data for analytics on how to improve Customer Care and retain company competitiveness.

Managing Change

There is no end to Continual Improvement. Henceforth, there is no end to Managing Change and Transitions . The speed at which we ride the waves of Change is the speed at which Companies grow!  

  • What can we do for your Company / Organization?
    • Help you identify the Change Requirements of your Company, whether you are facing robust growth slowdowns, Redundation, Mergers and Acquisitions, Automation, Outsourcing, Closure or any other structural reorganization brought about by External Environmental Factor/s.
    • Help You prepare a Change Plan and the accompanying Transition Plan for Managing the Tasks, Teams and Individual Workers.
    • Conduct workshops on Managing Change and Transitions to accomplish the two objectives above.
  • Benefits of the Program
    • Change Event Initiatives bring the Enterprise to a higher level of existence/ success.
    • Equips company Leaders with a blueprint for Change and Transition Events thus mitigating risks and ensuring business success .
    • Keeps everyone in the Enterprise focused given the Change Transition Plan.

Strategic Management

     What is the overall direction of your company given the reality of the" New Normal ? 
      Are the goals/ objectives, mission and vision clear to all levels of Management?  
      Are you strategically prepared for the new challenges ahead brought about by the new External Environment? 
     Is your battle plan ready for successful implementation?
  • What can we do for your Company / Organization?
    • Conduct an Organizational Diagnosis using a customized Diagnostic Tool based on a co-designed business framework.
    • Define the Performance Metrics if these are not yet in place. 
    • Create an Action Plan in all levels of the  Enterprise.
    • Ensure Òrgwide implementation of the Strategic Plan by integrating the Performance Metrics with the other HR/ OD Systems.

  • Benefits of the Program
    • Able to predict the desired future state and make it happen as a Company. 
    • Ensures business and organizational continuity.
    • Unifies all efforts towards the desired future state.
    • The Strategic Plan is able to mitigate identified risks and ensure achievement of the Goals and Targets.

Supervisory Management Programs

Supervisors are your new Frontline Managers and on-boarding covering Roles, Duties and Responsibilities may not suffice. They need help in transitioning to the Leadership Role. Check this out as we equip them with skills for Managing the Self, the Task, and the Team.
  • What we can do for your company/ organization?
    • Help newly promoted Supervisor / Manager clarify the value and  the benefits of being promoted to the Leadership Position  as part of his Career Path. 
    • Build competencies for Planning, Leading, Organizing and Controlling (  PLOC) or  Plan, Do ,Check , Act.( PDCA)
  • Benefits of the Program
    • Contribute to a deepened awareness of their Leadership Role in the context of Career  Growth/ Business Success in the Company
    • Contribute to shared engagement in the accountability of results as Supervisors.
    • Increased commitment to the Organizational and Extra organizational  urgencies and challenges of  the Enterprise

ISO Certification Campaign

Successful companies are in search for continual improvement opportunities. One of the ways to achieve global competitiveness is the pursuit of ISO Certification.

Our company can help you prepare for quality, environmental, automotive, medical device, anti- bribery, Responsible Business Alliance and Safety and Health Management Systems.

We can also help you maintain and keep your Quality System alive.

  • What we can do for your company/ organization?
    • Conduct an executive awareness session regarding the management system certification you wish to pursue;
    • Train your core team so that they acquire needed skills and competencies to drive documentation, implementation, and standardization activities;
    • Organize and train   in-house  Internal  Quality Audit (IQA) team;
    • Build your key talent capabilities to sustain your management system; and
    • Design and implement other follow through programs needed by the company.

  • Benefits of the Program
    • Documentation of processes and procedures, work instructions, and documented information.
    • Compliance with global quality standards to assure consistency  in the delivery of products and services.
    • Contributes to overall  business success and sustainability.  

Corporate Values Development

Business Success is often attributed to a Culture of Shared Values in the enterprise. Values form part of the corporate identity as identified and defined by the Founders/ Owners or the Leadership Team. 

At the end of the day, specially during challenging times, like the current Pandemic, Corporate Values serve to guide Leaders about difficult decisions they have to make and pursue for business continuity and growth.  

Your Values can help you make the ultimate decisions regarding Business Continuity.

  • What we can do for your company/ organization?
    • Organize a Technical Working Group (TWG ) who will spearhead the Values Identification and Development project in the company.
    • Facilitate identification of your Core Values as an Enterprise inclusive of definitions and behavioral practices of each Value.
    • Equip the TWG with the necessary skills to facilitate Values Development Workshops and Activities.
    • Monitor implementation of the Values Development initiatives through a Values Assessment tool.
    • Facilitate a tech transfer of the customized Values Development Workshop.

  • Benefits of the Program
    • Corporate Values can serve as a strong reference point for business management decision making and people development.
    • A shared understanding of Core Values will contribute to stronger unity among employees and Managers.
    • Joint practice of the Values in the company will add value to each employee thus  contributing to corporate industrial  peace. 
    • A  customized Values Development Program  for the company can be integrated into the overall  management and ways  of working  in the enterprise. 

Personal Leadership 

During these Pandemic Times , basic instructions / directions / questions abound.. what exactly are the most important things in my life now? 
Lockdowns and Quarantine Measures serve to challenge Individuals on how to start all over again and lead one’s personal life.

  • What we can do for your company/ organization?
    • Facilitate Employees/ Individual’s search of the “ New Normal”.
    • Help individuals clarify personal values and check for responsiveness/ relevance to their current state of life on a Personal and Professional Level.
    • Help employees revisit their Concept of Work and its contribution to personal wholeness;
    • Introduce a framework for Work Life Balance based on the preferred Personal leadership framework of the company;
    • Conduct customized workshops on how to live a happy and balanced Work Life for personal leadership.

  • Benefits of the Program
    • Contribute to deepened self awarenss and thus build up self confidence. 
    • Help Employees sustain commitment to the dignity of work and how it impacts their personal and professional life.
    • Facilitates Performance Management System implementation brought about by the positive alignment of personal values with organizational values.

Performance Management

Nowadays Corporate Performance is measured in terms of QUANTITY , QUALITY, COST, TIMELINESS, SAFETY , HEALTH AND ENVIRONMENT. 

A well crafted Strategic Plan has well defined Performance metrics to measure Business and Organization Wide Success.

  • What we can do for your company/ organization?
    • Codevelop with your Leadership Team the Performance Metrics by which you want / need to be measured as an enterprise.
    • Document the Performance Management System of your company inclusive of : Planning Templates,  Performance Review and Monitoring Cycle, Awards and Recognition  System.
    • Build Leadership Competencies for Managing Performance inclusive of  Performance Goalls Cascading and  Deployment, Action  Planning , Performance Planning and Review, Coaching Competencies : Tutoring, Mentoring, Counseling, Confronting, and Challenging.

  • Benefits of the Program
    • Empowers all levels of the Enterprise to rally support to the shared goals and objectives of the Enterprise.
    • Eliminates micromanagement by Higher Management.  
    • Facilitates  closer relationship between Leaders and Direct Reports thus ensuring any corrective/preventive action to red flag non performance.
    • Strengthens Personal Leadership and increase Job Satisfaction levels of both Leaders and Direct Reports.

TEAM BUILDING

Are you experiencing performance gaps among team members, between departments, between leaders, between team members and leaders?
or 
Does your team deserve a treat for meeting their targets and be challenged to become a Highly Effective Team?

Are you having difficulty in understanding and managing your team ?
  • What we can do for your company/ organization?
    • Conduct a Team Diagnosis using a customized Tool based on a codesigned Team Development  framework .
    • Craft a proposal based on the results of the Team Diagnosis using Outdoor or Indoor Challenges. 
    • Conduct Teambuilding Workshop with utmost concern for health and safety .
    • Conduct Integration Dialogues between Leader and Members, Intra and Inter Teams to address relationships and Performance Gaps.

  • Benefits of the Program
    • Contribute to Individual’s and Team's   awareness  of the need to collaborate  and  become fully engaged in all Team Activities and Initiatives . 
    • Improvement in the overall performance of the company as a Team and as a Team of Teams. 
    • Facilitate closure of both relationship  and work related  Issues on the Intra and Inter Team levels. 
    • Provide directions for continual improvement  in the company. 

TRAINING THE TRAINERS

The Collective wisdom of an enterprise is often placed in the hands of SMEs(Subject Matter Experts) . When these Experts leave the company, these Collective Wisdom can dissipate. 

How do you preserve the Collective Wisdom of your Company?

  • What we can do for your company/ organization?
    • Conduct a Facilitators Training or Training the Trainers Workshop.
    • Assist the Company Trainers in designing and documenting the Training Modules.
    • Conduct a Trainers Certification Program to preserve the collective wisdom of the enterprise.
  • Benefits of the Program
    • Preserve the integrity of the content and methodology of the Modules.
    • Ensure the standardized production of products and services at all times through certified Workers. 
    • Provides directions for continual improvement.

CAREER DEVELOPMENT PROGRAM

There has been a radical shift in managing one’s career nowadays because of Globalization and other Intervening factors in today’s business and natural environment. Given the varying opportunities and options for managing One's Career as individual Workers/ Employees , HR Practitioners have to work double time to retain Employees engagement

Is your company equipped with the appropriate competencies (i.e. personal, organizational and technical)

  • What we can do for your company/ organization?
    • If Competencies have not been identified, this will form part of the the initial phase of the project including the design and development of a Career Path.set up of a Career Path. 
    • Design a Competency based Curriculum for the development of  Employees.
    • Assess competency Levels of Employees
    • Conduct Career Planning Workshop for all Employees.
    • Implement the Competency based Training and Development Program. 

  • Benefits of the Program
    • Contributes to overall Job Satisfaction.
    • Contributes in the retention of Employees.
    • Provides a sense of well being contributing to overall Organizational and Business Performance.
    • Contributes to the development of Self Leadership among Employees.

TEAM BUILDING

Are you experiencing performance gaps among team members, between departments, between leaders, between team members and leaders?
or 
Does your team deserve a treat for meeting their targets and be challenged to become a Highly Effective Team?

Are you having difficulty in understanding and managing your team ?

  • What we can do for your company/ organization?
    • Conduct a Team Diagnosis using a customized Tool based on a codesigned Team Development  framework .
    • Craft a proposal based on the results of the Team Diagnosis using Outdoor or Indoor Challenges. 
    • conduct Teambuilding Workshop with utmost concern for health and safety .
    • Conduct Integration Dialogues between Leader and Members, Intra and Inter Teams to address relationships and Performance Gaps.

  • Benefits of the Program
    1. Contributes to Employee engament and  overall Job Satisfaction. 
    2. Ensures  a Robust  Human Resource Management System.
    3. Contributes to high  Employee Retention. 
    4. Contributes to your company becoming a prime company of choice for employment. 

Want to know more about our services?

Feel free to connect with us by clicking on the buttons below or via email or video call. 
Initial meeting for Training Needs Analysis is free of charge.  
6328-682-3348 Contact us