SERVICES

What We Deliver

SERVICES OVERVIEW

Our full range of Training and Consulting Services can be grouped into three categories. Feel free to browse and you can call us anytime for a free Training Needs Analysis and a Get-2-Know business meeting.

FEATURED SERVICES AND SOLUTIONS

To facilitate understanding of our service solutions, here's a quick scan of our best selling programs/ projects.

Customer Service

“ In Business , One can never go wrong if we start with the Customer” ..

Are you experiencing problems with Customer Retention, Attraction of New Customer Entrants?

What we can do for your company/ organization?
Design of a Customer Service Framework for the company inclusive of :
1. Standardized ways of Customer Greetings, Protocols and Best Practices
2. Handling Customer Complaints
3. Problem Solving with the Customer
4. Handling Irate Customers
5. Performing Customer Repair
Benefits of the Program
Manage the Customer Experience from start to finish, generating Customers for Life
1. Provide substantial data for analytics on how to improve Customer Care and retain company competitiveness.
2. Enables the company to become more pro-active in responding to customer needs now and in the future.

Managing Change

There is no end to Continual Improvement. Henceforth, there is no end to Managing Change and Transitions specially under the "New Normal" conditions brought about by the Pandemic. The speed at which we ride the waves of Change is the speed at which Companies grow and lead!

What can we do for your Company / Organization?
- Help you identify the Change Requirements of your Company, whether or not you are facing robust growth , Redundation, Mergers and Acquisitions, Automation, Outsourcing, Closure or any other structural reorganization brought about by External Environmental Factor/s.
- Help You prepare a Change Plan and the accompanying Transition Plan for Managing the Tasks, Teams and Individual Workers.
- Conduct workshops on Managing Change and Transitions to accomplish the two objectives above.
Benefits of the Program
- Change Event Initiatives lead the Enterprise to a higher level of existence/ success.
- Equips company Leaders with a blueprint for the Change and Transition Events thus mitigating risks and ensuring business success .
- Keeps everyone in the Enterprise focused given the Change Transition Plan.
- Creates a Learning Environment Culture.

Supervisory Management Programs

Supervisors are your new Frontline Managers and their regular on-boarding does not suffice. They need help in transitioning to the Leadership Role. Check this out as we equip them with skills for Managing the Self, the Task, and the Team.

What can we do for your Company / Organization?
1. Help newly promoted Supervisors / Managers clarify the value and appreciate the benefits of being promoted to the Leadership Position as part of his Career Path.
2. Build competencies for Planning, Leading, Organizing and Controlling ( PLOC) or Plan, Do ,Check , Act.( PDCA)
Benefits of the Program
1. Contribute to a deepened awareness of their Leadership Role in the context of Career Growth in the Company
2. Increased commitment to the Organizational and Extra organizational urgencies of the Enterprise.
3. Contribute to shared engagement in the accountability of results as Supervisors.

Performance Management

Nowadays Corporate Performance is measured in terms of QUANTITY , QUALITY, COST, TIMELINESS, SAFETY , HEALTH AND ENVIRONMENT.

A well crafted Strategic Plan has well defined Performance metrics to measure Business and Organization Wide Success.

What we can do for your company/ organization?
1. Co-develop with your Leadership Team the Performance Metrics by which you need to be measured as an enterprise.
2. Document the Performance Management System of your company inclusive of : Planning Templates, Performance Review and Monitoring Cycle, Awards and Recognition System.
3. Build Leadership Competencies for Managing Performance inclusive of Performance Goalls Cascading and Deployment, Action Planning , Performance Planning and Review, Coaching Competencies : Tutoring, Mentoring, Counseling, Confronting, and Challenging.
Benefits of the Program
1. Empowers all levels of the Enterprise to rally support to the shared goals and objectives of the Enterprise.
2. Facilitates closer relationship between Leaders and Direct Reports thus ensuring any corrective/preventive action to mitigate non performance.
3. Eliminates micromanagement.
4. Strengthens Personal Leadership and increase Job Satisfaction levels of both Leaders and Direct Reports.
5. Contributes to the development of employee engagement.

Strategic Management

What is the overall direction of your company given the reality of the "New Normal" state?

Are the goals/ objectives, mission and vision clear to all levels of Management? Are you strategically prepared for the new challenges ahead brought about by the New Normal of the External Environment?

What we can do for your company/ organization?
1. Conduct an Organizational Diagnosis using a customized Diagnostic Tool based on a codesigned Business framework .
2. Use the Org Diagnosis as input to the Strategic Planning Process.
3. Define the Performance Metrics
4. Create an Action Plan in all levels of the Enterprise.
Benefits of the Program
1. Able to predict the desired future state and make it happen as a Company.
2. Ensures business and organizational continuity.
3. Unifies all efforts towards the desired future state.
4. The Strategic Plan is able to mitigate identified risks and ensure achievement of the Goals and Targets.

Training the Trainers

The Collective wisdom of an enterprise is often placed in the hands of Subject Matter Experts (SMEs). When the Experts leave the company, their Collective Wisdom can dissipate. How do you preserve the Collective Wisdom of your Company?

What we can do for your company/ organization?
1. Conduct a Facilitators Training or Training the Trainers Workshop.
2. Help the Company document and design the Training Modules
3. Implement the Conduct of the Training Modules and have Trainers certified per Module.
Benefits of the Program
1. Ensure the standardized production of products and services at all times through certified Workers. .
2. Preserve the integrity of the content and methodology of the Modules.
3. Provides direction or starting point for continual improvement.

Personal Leadership

During Pandemic Time, basic instructions / directions / questions abound.. what exactly are the most important things in my life now?

Lock-down and Quarantine Measures serve to challenge Individuals to revisit basic questions on how to start all over again and lead One’s Life.

What we can do for your company/ organization?
1. Facilitate employees/ individual’s search for the “ New Normal”.
2. Help individuals clarify personal values and check for responsiveness/ relevance to their current state of life on a Personal and Professional Level.
3. Help employees revisit their Concept of Work and its contribution to personal wholeness;
4. Introduce a framework for Work Life Balance based on the preferred Personal leadership framework of the company;
5. Conduct customized workshops on how to live a happy Work Life Balance for personal/ self leadership.
Benefits of the Program
1. Contribute to deepened self awarenss and thus build up self confidence.
2. Help Employees sustain commitment to the dignity of work and how it impacts their personal and professional life.
3. Facilitates Performance Management implementation brought about by the positive alignment of personal values with organizational values.
4. Contributes to overall employee retention.

Team Building

Are you experiencing performance gaps among team members, between departments, between leaders, between team members and leaders?

or Does your team deserve a treat for meeting their targets and be challenged to become a Highly Effective Team?

What we can do for your company/ organization?
1. Conduct Team Diagnosis using a customized Tool based on a codesigned Team Development framework .
2. Craft a proposal based on the results of the Team Diagnosis using Outdoor or Indoor Challenges.
3. Conduct Teambuilding Workshop with utmost concernf for Health and Safety .
4. If the Teambuilding Event is used to address specific Inter and Intra Team Issues, we can conduct Integration Dialogues to bridge Team Gaps.
Benefits of the Program
1. Contribute to Individuals' and Team's awareness of the need to collaborate and become fully engaged in all Team Activities and Initiatives .
2. Improvement in the overall team performance of the company.
3. Facilitate closure of both relationship and work Issues on the Intra and Inter Team levels.
4. Provide directions for continual improvement in the company.

ISO Certification Campaign

Successful companies are in search for continual improvement opportunities. One of the ways to achieve global competitiveness is the pursuit of ISO Certification.

Our company can help you prepare for quality, environmental, automotive, medical device, anti- bribery, Responsible Business Alliance, and Safety and Health Management Systems.

What we can do for your company/ organization?
1. Conduct an executive awareness session regarding the management system certification you wish to pursue;
2. Train your core team so that they acquire needed skills and competencies to drive documentation, implementation, and standardization activities;
3. Organize and train in-house Internal Quality Audit (IQA) team;
4. Build your key talent capabilities to sustain your management system; and
5. Design and implement other follow through programs needed by the company.
Benefits of the Program
1. Documentation of processes and procedures, work instructions, and documented information.
2. Compliance with global quality standards to assure consistency in the delivery of products and services.
3. Contributes to overall business success and sustainability.

Career Development

There has been a radical shift in managing one's career nowadays because of Globalization and other Intervening factors in today’s business and natural environment. Given the the varying opportunities and options for managing One's Career as individual Workers/ Employees , HR Practitioners have to work double time to retain Employees.

Is your company equipped with the appropriate competencies for the personal, organizational and technical urgency of Employee Retention for a workable Career Development System?

What we can do for your company/ organization?
1. If Competencies have not been identified, this will form part of the the initial phase of the project including set up of a Career Path.
2. Design a Competency based Curriculum for the development of Employees.
3. Assess competency Levels of Employees
4. Conduct Career Planning Workshop for all Employees.
5. Implement the Competency based Training and Development Program.
Benefits of the Program
1. Contributes to overall Job Satisfaction and Employee Engagement.
2. Helps in the retention of Employees.
3. Provides a sense of well being contributing to overall Organizational and Business Performance .
4. Contributes to the development of Self Leadership among Employees.

Corporate Values Development

Business Success is often attributed to a Culture of Shared Values in the enterprise. Values form part of the corporate identity as identified and defined by the Founders/ Owners or the Leadership Team. At the end of the day, specially during challenging times, like the current Pandemic, Corporate Values serve to guide Leaders about difficult decisions they have to make and pursue for business continuity.

Your Values can help you make the ultimate decisions regarding Business Continuity.

What we can do for your company/ organization?
1. Organize a Technical Working Group (TWG ) who will spearhead the Values Identification and Development project in the company.
2. Facilitate identification of your Core Values as an Enterprise inclusive of definitions and behavioral practices of each Value.
3. Equip the TWG with the necessary skills to facilitate Values Development Workshops and Activities.
4. Monitor implementation of the Values Development initiatives through a Values Assessment tool.
5. Facilitate a tech transfer of the customized Values Development Workshop.
Benefits of the Program
1. Corporate Values can serve as a strong reference point for business management decision making and people development.
2. A shared understanding of Core Values will contribute to stronger unity among employees and Managers.
3. Joint practice of the Values in the company will add value to each employee thus contributing to corporate industrial peace. 4. A customized Values Development Program for the company can be integrated into the overall management and ways of working in the enterprise.

HR Management Systems Installation

There is no end to Continual Learning! When you think you have all systems in place, check completeness of your Human Resource Management System! We can help you with a customized HR Audit for your Company.

What we can do for your company/ organization?
1. Conduct an HR Audit to check completeness of your HR Management System .
2. Organize an HR Team to establish the recognized HR Management Sytem gaps.
3. Monitor implementation of the HR Systems Implementation.
Benefits of the Program
1. Contributes to Employee engament and overall Job Satisfaction.
2. Ensures a Robust Human Resource Management System.
3. Contributes to high Employee Retention.

Want to know more about our services?

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Initial meeting for Training Needs Analysis is free of charge.